Frequently Asked Questions
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At Paper Poetry Club, we specialize in offering one-of-a-kind, high-quality stationery products sourced directly from top manufacturers in Japan and around the world. We pride ourselves on providing exclusive and carefully curated items that inspire creativity and add a touch of joy to everyday life.
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Due to the imported nature of our products, we have a no-return policy. However, if your product arrives defective or damaged, please contact us at hello@paperpoetryclub.com within 7 days of receiving your order.
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At this time, we only offer shipping within the US & Canada
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We aim to have every order out the door within 3 business days (and sometimes even sooner!)
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Yes, we offer expedited shipping options for an additional cost. During the checkout process, you will see available shipping upgrades based on your location. These options will give you a faster delivery time.
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Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package through our shipping carrier's website and stay updated on its delivery status.
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Absolutely! We are happy to source unique stationery products that aren’t currently listed in our shop. Simply reach out to us with the details, and we’ll do our best to find them for you.
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Yes, we offer wholesale options for businesses looking to stock our exclusive stationery products. If you're interested, please contact us at [your email] for more information and pricing.
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Sometimes tracking information can take a day or two to update after your package is shipped. If it’s been more than 3 business days with no updates, please contact us, and we’ll look into the issue for you.